We are seeking a bilingual (English/Spanish) professional with a positive attitude, strong communication skills, and a welcoming presence to serve as the first point of contact at our Richmond, VA corporate office. This position plays a key role in managing incoming calls, assisting visitors, and supporting various administrative tasks to ensure smooth daily operations. The ideal candidate will be friendly, organized, and able to assist both English- and Spanish-speaking guests and callers with professionalism and efficiency.

• Greets and directs corporate office callers by answering telephone calls from customers, determining the nature of business and directing callers to appropriate destination.
• Welcomes visitors and employees to the corporate office by greeting them, answering, and referring questions.
• Completes special assignments by stuffing and labeling envelopes, sorting, collating, and stapling material for internal and external distribution.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Balancing cash and preparing bank transactions.
• Must be friendly & professional.
• Help with special projects/ general admin duties.
• Other duties as assigned.

Knowledge/Skills/Competencies:

• Bilingual in English and Spanish (Required)
• Excellent telephone etiquette and interpersonal communication skills.
• Strong verbal communication abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Strong attention to detail and organizational skills.
• Effective time management with the ability to multitask in a fast-paced environment

Other:

• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands/fingers to handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.