ABOUT THE COMPANY:

At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success: 

Stability: All decisions made are measured in years, not quarters.

Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.

Chemistry: We foster and nurture an entrepreneurial spirit throughout the Triple-S family. That spirit permeates our DNA.

From a small family retail operation in Houston, our business has expanded across the US and S. America to sell over 1 Million tons per year . We supply steel for bridges, stadiums, barges and large buildings but one thing will always remain the same: We treat our customers and employees like family. 

ABOUT THE POSITION:

Triple-S Steel Supply is seeking an entry level Help Desk Technician who will report primarily to the Manager of Network Systems. This position is for a candidate who is eager to learn about providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions. The ideal candidate will provide great customer service to end-users who need assistance.

WHAT WE OFFER:

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) up to 4% matching
• Tuition reimbursement
• Bonus and profit-sharing eligibility
• Paid maternity and paternity leave
• Company paid life insurance
• Voluntary life insurance
• Paid time off
• Paid holidays

• Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
• Must be extremely resourceful, be able to troubleshoot on the fly.
• Provide end-user software and hardware troubleshooting and problem-solving skills.
• Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
• Maintain and contribute to standard operating procedures for all relevant processes and technologies
• Document all support and maintenance activity in a detailed concise manner on company helpdesk.
• Diligently and consistently follow departmental and organizational policies and procedures
• Assist in the maintenance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
• Implement projects as assigned. Provide status reports and problem summaries
• Respond to emergency system outages as required. 
• Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
• Provide excellent customer service via helpdesk operations, which will include email and onsite assistance requests.

• Must be able to commit 40 hours a week with the rare possibility of after-hours support.
• Must have a valid Driver’s License
• Experience with Microsoft Office 2016 and 2010
• Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
• A professional attitude, excellent customer service and a neat appearance are essential. 
• Good written and verbal communication skills
• Able to work independently and with others
• Able to master and support a large and diverse base of hardware and software technologies
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to lift and transport moderately heavy objects, such as computers and peripherals