About the Position

We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking, and following up on orders. During the order execution process inside salespeople coordinate between operations and the outside salespeople to meet or exceed customer expectations. Most important is build relationship with current and prospective customers

About Us

Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment.   Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators.  Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts. 

In addition, Arbor/Metals Inc. also provides products to the PFF (Pipe, Fittings, & Flanges) industry.  This is natural for us, as this product line is complimentary to the Flat Products we provide to the Energy, Oil & Gas, Petrochemical, and other industrial markets.   We have become a "One-Stop" source that can handle all your inquiries and orders. In 2022, we acquired Hillman Brass & Copper, which specializes in copper-based alloys, adding new capabilities to our product line and helping expand our position in the non-ferrous markets for industry and government-related projects. 

A Few Reasons Why You Might Love Us

• Our values: Love of God, Love of Family, Love of Others, Love of Country, Work Hard, Speak the Truth, Show Grace, Be Grateful, Give Back
• You get the benefits of being part of a 1700+ employees and growing company, with a family-oriented business culture.
• We offer great benefits: Maternity/Paternity Leave, Educational Reimbursement program, Health, Dental, Vision, HAS/FSA, 401(k), quarterly profit sharing, and bonuses.
• You will have job security. We pride ourselves for providing stability and even growth during tough economic times.
• We have been in business for 60+ years and continue growing. We currently have 50+ locations across the United States. In the last 3 years, we have acquired 15+ new locations.

Benefits Offered

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) up to 4% matching
• Tuition reimbursement
• Bonus and profit-sharing eligibility
• Paid maternity and paternity leave
• Company paid life insurance
• Voluntary life insurance
• Employee Assistance Programs
• Paid time off
• Paid holiday

Work Location: 2500 Chestnut Tree Rd. Honey Brook, Pennsylvania 19344

Responsibilities:

• Maintaining and expanding customer database.
• Attending sales group meetings.
• Capturing accurate and complete information in customer relationship management.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher to insure on-time delivery of material.
• Communicating with customers in regard to current relative market information and capturing relative feedback.
• Obtain and provide feedback on Competitor pricing/equipment to Management
• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
• Manage a database of potential customers and contact them on a regular base for new opportunities
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales
• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
• Note suggestions or complaints and communicate to the Quality/Operations group.
• Utilize CRM Software to keep track of important customer ‘touches’.
• Support the Quality System of the Company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Completion of University or College with a major in Business Administration or Marketing preferred, or an equivalent combination of education and experience.
• Previous interaction and experience working with customers, preferably within the steel industry

Knowledge/Skills/Competencies:

• Ability to work in a fast-paced, self-directed entrepreneurial environment.
• Highly developed customer service skills.
• Excellent communications and telephone sales personality skills.
• Effective time management skills, ability to multi-task and prioritize day-to-day activities.
• Proficiency in MS Excel, Word, and Outlook.