Triple-S Steel

  • Help Desk Technician

    Job Locations US-TX-Houston
    Posted Date 1 month ago(12/21/2018 9:27 AM)
    Location : Name
    Triple-S Steel Holdings, Inc. Corporate Headquarters
    Location : Address
    6000 Jensen Drive
    Location : City
    Houston
    Location : Postal Code
    77026
    Job ID
    2018-1209
    Category
    Information Technology
  • Overview

    Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report primarily to the Manager of Network Systems.

    Responsibilities

    • Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
    • Must be extremely resourceful, be able to troubleshoot on the fly.
    • Provide end-user software and hardware troubleshooting and problem solving skills.
    • Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
    • Maintain and contribute to standard operating procedures for all relevant processes and technologies
    • Document all support and maintenance activity in a detailed concise manner on company helpdesk.
    • Diligently and consistently follow departmental and organizational policies and procedures
    • Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
    • Implement projects as assigned. Provide status reports and problem summaries
    • Respond to emergency system outages as required. 
    • Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
    • Provide excellent customer service via helpdesk operations, will include email and onsite assistance requests.

    Qualifications

    • Must be able to commit 40 hours a week with the rare possibility of after hours support.
    • Must have a valid Driver’s License
    • Experience with Microsoft Office 2016 and 2010
    • Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
    • A professional attitude, excellent customer service and neat appearance are essential. 
    • Good written and verbal communication skills
    • Able to work independently and with others
    • Able to master and support a large and diverse base of hardware and software technologies
    • Analytical and problem solving abilities
    • Ability to effectively prioritize and execute tasks in a high pressure environment
    • Ability to lift and transport moderately heavy objects, such as computers and peripherals

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