Triple-S Steel

  • Inside Sales Representative

    Job Locations US-CA-Fontana
    Posted Date 1 month ago(6/12/2018 2:51 PM)
    Location : Name
    Intsel Steel West- Souther California Area
    Location : Address
    13338 Napa Street
    Location : City
    Location : Postal Code
    Job ID
  • Overview

    The Inside Sales Representative is responsible for providing pricing for quotes and arranges the orders based on Intsel’s customer requests in a timely manner. The ISR always applies resourcefulness and strong attention to detail while converting inquiries into orders and develops good working relationships with customer contacts.


    • Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.)
    • Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.
    • Review the total in-stock and on order position to determine material availability and to anticipate potential excess and aged inventory issues.
    • Coordinate with Product Managers to have a working knowledge of inbound raw material in terms ofboth timing and costing.
    • Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
    • Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences.
    • Handle cancellations or changes in sales orders and communicate the changes with related departments.
    • Work in close partnership with outside sales representatives handling the day-to-day business and developing strategic approaches by account to maximize sales and profit.
    • Actively seek new business from current customers as well as potential new customers throughmaking outcalls on a regular basis.
    • Be an advocate for the customer in dealings with various departments such as Credit, Operations, Shipping and Purchasing.
    • Understand the gross margin performance that is expected from your accounts.
    • Review the profit performance of accounts on a regular basis and look for ways (e.g. pricingproduct mix, processing set-ups, freight, etc.) to improve.


    • Completion of University or College with a major in Business Administration or Marketing preferred, or an equivalent combination of education and experience.
    • Ability to work in fast-paced, self-directed entrepreneurial environment.
    • Previous interaction and experience working with customers, preferably within the steel industry.Highly developed customer service skills.
    • Excellent communications and telephone sales personality skills.
    • Effective time management skills, ability to multi-task and prioritize day-to-day activities.
    • Proficiency in MS Excel, Word, and Outlook. Stelplan experience is a plus.


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